Contact

The way to reach Dish.ly is by email: info@dish.ly. We read every message and aim to answer within one business day.

We do not have a phone line, and we never ask for your password, login code or full card number by email.

We can help faster if your message has:

• your order number (it starts with # in your confirmation email), if it is about an order;
• the name of the kitchen you ordered from, or your own kitchen name if you are a seller;
• the email address you used on Dish.ly, if you are writing from a different one;
• what happened and what you would like us to do;
• a photo or screenshot, if it shows the problem.

Each kitchen on Dish.ly is an independent business. The seller made your food and knows your order, so they are the fastest way to get an answer about ingredients, allergens, timing, pickup, delivery or a change to your order.

• From your order page: open the order link in your confirmation email and choose "Message the seller". Your message goes to the seller's email, and they reply to yours.
• By email: reply to your order confirmation. Replies go to the seller.
• Before you order: use the contact link on the seller's order page, or their Instagram if they list one.

If the seller does not answer within 2 days, or you cannot agree on a solution, email us and we will step in. See Refunds and cancellations for how problems are handled.

Stuck on setup, payouts or an order? Email info@dish.ly from the address you signed up with. Tell us your kitchen name and what you were trying to do. For a payout question, include the Monday it was due.

Privacy requests (access, correction or deletion of your information) go to the same address; see the Privacy Policy. To report a food safety concern about a seller, email us with the kitchen name and what happened; in an emergency, get medical help first.

Mailing address: [LEGAL NAME], [MAILING ADDRESS].