Terms of Use

Dish.ly is a tool that independent food sellers in Ontario (home cooks, bakers, caterers and other small food businesses) use to publish an order page and take pre-orders. Each seller runs their own business.

The seller, not Dish.ly, makes and sells the food. When you place an order, your contract for the food is with the seller. The seller alone is responsible for the food, including food safety, ingredients, allergen information, portion sizes, the accuracy of the menu and prices, and getting your order ready on time.

Dish.ly does not prepare, handle, inspect, store or deliver food, and does not inspect or certify sellers or their kitchens. Each seller confirms to us that they follow the food safety rules that apply to their kitchen, but we do not verify this.

Dish.ly is operated by [LEGAL NAME] ("Dish.ly", "we", "us"). By using the site or placing an order you agree to these terms. If you sell on Dish.ly, the Seller Terms also apply to you.

Sellers on Dish.ly cook to order. You order ahead for a specific cooking day and choose a pickup or delivery window. Each cooking day has a cut-off time, shown on the seller's page and at checkout. After the cut-off, orders for that day are closed.

• Dishes can sell out, windows can fill up, and a seller may set a minimum order or a limit per order. What you can order is what the page shows when you check out.
• Your order is placed when you complete checkout. For card orders it is confirmed when your payment goes through. For Interac e-Transfer orders it is confirmed when the seller marks your payment as received.
• We email you a confirmation with a link to your order. Keep it: the link is how you view, track or cancel the order.
• Give a name, email address and (for delivery) an address that are correct. The seller and any courier rely on them.

All prices are in Canadian dollars. Sellers set their own menu prices and their own delivery fee. Prices are shown as the seller set them; Dish.ly does not add a separate tax line, and sellers are responsible for any taxes that apply to what they sell.

Dish.ly charges the customer a flat service fee of $2.00 per order. It is shown at checkout before you pay and is included in your total. The service fee pays for running Dish.ly.

Your total is the food, plus any delivery charge, plus the $2.00 service fee. There are no other charges from Dish.ly.

Each seller chooses which payment methods to accept. You will see the available ones at checkout.

• Card, Apple Pay or Google Pay. Your payment is processed by Stripe. Dish.ly collects the payment on the seller's behalf and passes the seller's share to them. We never see or store your full card number. If you choose to save a card for next time, Stripe stores it.
• Interac e-Transfer. You send the order total directly to the seller, to the email address shown after you place the order. The money goes to the seller, not to Dish.ly. Your order is held for a limited time while the seller waits for your transfer; if you do not send it in time, the order may be cancelled automatically. Send the exact total and include your order number in the message.
• Courier delivery orders must be paid by card.

Cash is not accepted through Dish.ly.

Pickup. Many sellers cook from home, so a seller's exact address is shown to you only after your order is paid. Before that you see the general area. Arrive within your pickup window. If you miss it, contact the seller; they are not required to hold or refund food that was ready on time.

Delivery by the seller. Some sellers deliver themselves, within a distance and for a fee they set. Delivery times are the seller's responsibility.

Courier delivery. Some sellers offer delivery by a third-party courier, booked through Uber Direct when the seller marks your order ready. The courier price is quoted at checkout and passed on to you at cost; Dish.ly does not mark it up. The courier is an independent third party. Delivery times are estimates and can change with traffic, weather and courier availability.

For any delivery, someone must be available to receive the food at the address you gave during your window. Once food has been handed to you, to someone at your address, or left where your delivery instructions asked, it is your responsibility. If a delivery fails because the address was wrong or nobody was there, you may not be entitled to a refund.

In short: you can cancel free of charge until the cut-off time for your cooking day, and you get everything back, including the $2.00 service fee. After the cut-off the seller has started buying and preparing, so orders cannot be cancelled by you. A seller can cancel an order at any time before it is completed, and you are then refunded in full.

The full rules, including how long refunds take and what to do if there is a problem with your order, are in our Refunds and cancellations policy, which is part of these terms.

You do not need an account to order. If you create one, we log you in by emailing a one-time code to your address; you may also set a password. Anyone who can read your email can log in as you, so keep your inbox and your password secure, and tell us at info@dish.ly if you think someone else has used your account.

You are responsible for what happens under your account. You can delete your account at any time; see the Privacy Policy.

When you use Dish.ly, do not:

• place orders you do not intend to pay for or collect, or use someone else's payment details without permission;
• give false contact details or pretend to be someone else;
• harass, threaten or abuse sellers, couriers or our staff, or misuse a seller's address or contact details;
• file a chargeback or payment dispute for an order you received, instead of using the refund process;
• copy, scrape or resell content from the site, interfere with how it works, or try to get around its security;
• use Dish.ly for anything unlawful.

We may cancel orders, limit or close accounts, and refuse service where we reasonably believe these rules were broken.

If you have a food allergy or a serious dietary restriction, contact the seller before you order.

Allergen and dietary information on a menu is written by the seller. Dish.ly does not check it. Food on Dish.ly is usually made in home or small kitchens that also handle wheat, milk, eggs, peanuts, tree nuts, soy, fish, shellfish, sesame, mustard and sulphites, so cross-contact is possible even when an allergen is not listed. Dish.ly cannot guarantee that any dish is free of any allergen or meets any dietary, religious or medical requirement.

We work to keep Dish.ly running well, but the service is provided "as is" and may sometimes be unavailable or contain errors.

To the extent the law allows:

• Dish.ly is not responsible for the food, its quality or safety, illness or allergic reactions, the accuracy of menus, or the acts or omissions of sellers or couriers. Those are the responsibility of the seller or courier.
• Dish.ly is not liable for indirect or consequential losses, or for loss of profit, data or opportunity.
• Dish.ly's total liability to you for any claim connected with an order is limited to the amount you paid for that order through Dish.ly.

Nothing in these terms limits rights you have under Ontario's consumer protection laws or any other right that cannot legally be limited, and nothing limits a seller's responsibility to you for the food they sell.

We may update these terms as Dish.ly changes. The date at the top shows the latest version. If a change is significant we will tell account holders by email or with a notice on the site. The terms in force when you place an order apply to that order.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Disputes will be heard by the courts of Ontario, unless consumer protection law gives you the right to bring a claim elsewhere.

Questions about an order are best sent to the seller first: use the "Message the seller" link on your order page or reply to your confirmation email.

To reach Dish.ly, email info@dish.ly or write to [LEGAL NAME], [MAILING ADDRESS]. More on the Contact page.