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How to order

Order from a home cook from start to finish: choose dishes and options, pick a pickup time, pay by card, and get your confirmation with the pickup address.

For customers · 3:22 · with narration

Step by step

Everything said in the video, in order.

Open the order pageat 0:00

  1. This is how to order from a home cook on Dish.ly. We will place a complete order, from the menu to the confirmation.
  2. Every cook has an order page. The card at the top tells you the day the food is cooked. If there is more than one day, choose yours here.
  3. It also shows when orders close for that day. The cook shops and cooks to order, so order before that time.
  4. The last line says how you get your food. Here you can pick up in Maple, or have it delivered.

Choose your dishesat 0:27

  1. Below is the menu. Every dish has a photo, a short description and a price.
  2. A price that starts with From means the dish comes in more than one size. Tap the lasagna to see its options.
  3. The dish page has the full description, how many it serves, and the allergens.
  4. First choose a portion. We will take the Family tray, which serves four.
  5. Add-ons are optional. Let's add extra garlic bread.
  6. You can also leave a note for the cook. For example: no onions, please.
  7. The button shows the price with your choices. Tap Add to order.

Review your orderat 1:02

  1. You are back on the menu, and the lasagna is in your order on the right.
  2. Dishes without options are quicker. Tap the plus button to add one. Let's add a chicken curry.
  3. Your order lists each dish with your choices, your note and the price. Use plus and minus to change how many you want.
  4. Under the subtotal you see the $2.00 service fee that is added to every order, and the time until which you can cancel for free.
  5. When you are ready, go to checkout.

Checkout: pickup and timeat 1:31

  1. Checkout has three short steps. Step one is how you get your food: pick it up, have the cook deliver it, or send a courier.
  2. We will pick up, which is free. For now you only see the area. The exact address is shown after you pay.
  3. Then choose a pickup time that suits you.

Your detailsat 1:49

  1. Step two is your details. Enter your full name.
  2. Then your email. Your confirmation and the pickup address are sent there.
  3. And your mobile number. It is needed on every order, so the cook can reach you about your food. It is never used for ads.

Payat 2:04

  1. Step three is payment. You can pay by card, or by Interac e-Transfer. Cash is not accepted.
  2. We will pay by card. Enter the card number.
  3. Then the expiry date and the security code.
  4. On the right, check your order and the total: the food, free pickup, and the $2.00 service fee.
  5. Now tap Pay. The payment is handled securely and takes a few seconds.

Your confirmationat 2:31

  1. That's it. Your order is confirmed, and you have an order number.
  2. This card shows your pickup day and time. And now that you have paid, you see the exact address of the kitchen.
  3. You can open directions, or add the pickup to your calendar.
  4. What happens next follows your order: confirmed, cooking, ready for pickup, and picked up. You get an email when it is ready.
  5. Below is your receipt, with everything you ordered and what you paid.
  6. The same details are in your confirmation email: the pickup time and address, your dishes, the total, and a button that opens this page again.

Cancellingat 3:08

  1. Changed your mind? Until orders close for your day, you can cancel here for a full refund. After that, message the cook instead.
  2. And that is ordering on Dish.ly: choose your dishes, choose a time, pay, and pick up your food.

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