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Your customers and emailing them

Your customer list, order history and private notes, who gets menu emails, and writing and scheduling an announcement.

For sellers · 2:18 · with narration

Step by step

Everything said in the video, in order.

Your customer listat 0:00

  1. Everyone who orders from you is added to your Customers automatically. You do not have to keep a list yourself.
  2. At the top: how many customers you have, how many get your menu emails, and how many ordered this month.
  3. The list shows each customer's contact details, their orders, when they last ordered, and what they have spent. You can search, or filter for repeat customers.

One customerat 0:25

  1. Open a customer to see more. Here is Emma.
  2. Her page has every order she has placed with you, with what was in it.
  3. Your notes are private. Only you can see them. Write down what you want to remember next time.
  4. On the right are her phone and email, and a summary: number of orders, what she has spent, and her favourite dish.

Who gets menu emailsat 0:47

  1. Menu emails are on for Emma, because she asked for them. By law, only the customer can switch them on, and every email has an unsubscribe link.
  2. Customers ask for your emails on your order page. When orders are closed or paused, they leave their email to hear about your next menu.

Write an emailat 1:04

  1. To write to them, go back to Customers and tap Email your customers.
  2. Use it to say that this week's menu is up, or that ordering closes soon. Write it yourself, or tap Write it for me.
  3. Dish.ly drafts a subject and a message from your menu and your next cooking day. Read it over, and change anything you like.

Who gets it, and whenat 1:25

  1. Choose who gets it: everyone who asked for your menu emails, only repeat customers, or the people waiting for your next menu.
  2. The preview shows the email as your customers will see it. Dish.ly adds a button to your menu, and the unsubscribe link.
  3. Send it now, or schedule it for a better moment. Let's schedule it for tomorrow morning at nine.
  4. The button says how many customers will get it. Tap it, and confirm.

Scheduled emailsat 1:52

  1. The email is now under Sent and scheduled, with the time it goes out. You can send three emails every seven days, so your customers are never flooded.
  2. Changed your mind? A scheduled email can be cancelled until it goes out. Let's cancel this one.
  3. And that is your customers: a list that builds itself, private notes, and an easy way to tell the people who asked that your menu is up.

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